Exchanges/Returns
We guarantee they will love it and for up to 90 days we will do what it takes to make sure your completely satisfied with your purchase even if we have to remake it or trade it in for something else. BW James Jewelers will fully exchange your purchase (equal or greater value) within 90 days providing the merchandise has not been in worn condition, altered or special ordered in a finger size other than sizes 5-9.  BW James will refund your purchase price within 30 days of placing order providing merchandise has not been in worn condition and altered. (Online orders only) BW James will not refund any products that are custom made, special ordered, altered, and custom engraved items or when we have set a  diamond or sapphire center stone. If you need to be able to return the product, no worries, if it is an diamond engagement ring or wedding band it must order the ring in stock size 6. If its another product we have, it must be a fine jewelry product that we have in stock. And almost all of our rings can be ordered as silver sample for viewing and trying on before you fully commit to a ring.  Please note if you use some of our financing options, they do not offer refunds but equal or greater exchanges are allowed.  
(Call for other return policy questions about our online or in-store return policy) restocking fee's may apply in some cases.