Warranty Options
Option 1 - Our Gold Warranty
Free, Limited, Lifetime Warranty
(This warranty is included with every purchase, in-store and online.)
Our gold warranty is given as a free option to any purchase in-store and/or online. This warranty freely cover cleanings, polishing, buffing and tightening on rings, ring soldering, and rhodium dipping for life. In appreciation for you shopping with us, we try to make repairs as easy and affordable as possible. Under the gold warranty, most repairs (**see exclusions below) are covered at wholesale cost of the material + the labor to fix the item. These repairs are completed in-house by our top of the line jeweler. This warranty also includes availability for written insurance appraisals, access to our trade-in policy, and manufacturer defects (**see footnote for exclusions). This warranty does NOT require in-store checkups, ever! It is yours for life, no logs needed!
**Additional cost could occur with manufacturer defects, as this varies from situation to situation.
**Your first sizing with us is ALWAYS free! For online orders, you can exchange your ring for a different size for up to 90 days.
**This warranty does not cover loss or theft, for this we recommend adding your jewelry onto you home or automobile insurance policy as a rider. Please see your individual insurance company for more details on this process.
**You CAN ship your jewelry to us to be repaired! However, shipping costs may be at the customer's expense. This warranty does not cover wear and tear, or damage caused by customer.
Option 2 - Our Platinum Warranty
Insurance Company-Backed Warranty
(Our recommended options for most in-store and online purchases.)
Available For Purchase:
Our lifetime warranty is a paid for warranty, where the price is based upon the cost of your piece. This warranty is based by an insurance company that is recognized nation-wide. Therefore, if you don't live near Cleveland or Knoxville (the physical homes to BW James), no problem! This warranty covers insured shipping costs to a licensed repair center. This warranty covers everyday items like cleanings, polishing, buffing, and rhodium-plating, but it also covers any repair up to the life of the ring. Meaning, we will repair your ring until it has exceeded its value in repair costs, at which time you would purchase another warranty, instead of a new ring entirely. There is one full replacement PER warranty limit. Our platinum warranty covers any damage to the ring, including the loss of the center stone. However, this warranty, like our previous option, does NOT cover TOTAL LOSS or THEFT. For this we recommend adding your piece onto your home or automobile insurance policies as a rider.
**Please see your individual insurance company for more details.
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