Ordered too small but the process to exchange was extremely simple!! My husband loves his rung!

Great experience, love the ring

The ring was exactly what we wanted, and ordering a replacement size was super easy and convenient. HIGHLY recommend.

Great product and received it quickly.

Awesome staff great prices beautiful jewelry

Broderick was super communicative and helpful. They helped me make the custom ring of my dreams!

Always a pleasure visiting and doing business with BW James Jewelers. Staff are friendly and attentive, always focused on the customer.

Excellent customer service.grest deal. I now have a local jeweler!

BW James has been great to deal with! I bought our rings there and the process was great. I broke my band and they were able to warranty it and replace with no problem. Great place!

Do you want to talk about a huge triple dual threat in regards to giving you what you need and what you desire then come to this jewelry place as I assure you, efficiency knowledge, education, foundation of profound love to what they serve you being satisfied is more than 100%. Broderick Greatest guy I met at the jewelry center. Take advantage of it still because I did and I didn’t hold back. Thanks man!!

Nice guy. They don't do watch repair. Google lies. I blame Google, not him.

This company fixed a pin for me.. completely not their job. Yet they took the time to fix this piece of jewelry for me. They’re so kind and caring. I wish I could give them 10 stars! ⭐️🩷

Great customer service, always willing to help. Easy to make adjustments.

super sweet people! great service- definitely coming again for anniversary jewelry!!

Beautiful ring! My husband loves it and the customer service is immaculate!

They are very friendly and easy to work with. I Couldn’t be happier with how my fiance’s engagement ring turned out.

Bought a ring last year for my wife and had a couple issues out of it. The people here are always all smiles and they do everything they can to get your jewelry the way you want it and in a timely manner. Very nice group of people with outstanding customer service.

She loved this unique wedding ring , they custom made it , it turned out better than anticipated thank you

Broderick was very knowledgeable about the specifics of sizing my ring. He was able to come up with a solution that would still leave the integrity of my ring alone while sizing down several sizes.

Bw James is the best place to buy your engagement and wedding ring. We have always been treated the upmost respect.

I couldn't be happier with my experience here! From the moment we started looking at engagement rings, the team has been incredibly kind, patient, and helpful. They never made us feel pressured and were always willing to answer questions—no judgment at all, even when I felt completely out of my depth with jewelry. Kayli deserves a special shoutout—she’s been so great to work with! She’s approachable, friendly, and always makes me feel remembered and welcome every time I come in. Whether it's helping with questions or giving my ring a quick clean, she’s consistently kind and genuine. And my ring? I love it. It’s exactly what I hoped for—actually, it’s more than I imagined. I’m so grateful we chose this store. It’s been such a positive, reassuring experience from start to finish.

Broderick was able to help me with what I needed. Very professional and enjoyed the shopping experience. Broderick and Kaylie made sure to create a welcoming environment.

Timely and friendly service. Would recommend with no hesitation

Ordered my fiancé’s wedding band here for him and it is beautiful! Cant wait for him to wear it! Wonderful customer service as I did the order now and send sizer to make sure we had right size and they responded so quickly and had everything taken care of and the ring was to me within two weeks after they had size. I am very pleased

Great and friendly service. Service completed quickly and looks great. Would recommend and will be back.

My husband recently got into bourbon and we have been touring all the distilleries around Louisville KY for the past year and a half (1 a month). He hasn’t been able to wear his wedding ring bc it was a bit snug, so I ordered a bourbon barrel ring from BW James Jewelers for our 14th anniversary and he loves it! Thank you!

Amazing store and service! They have beautiful prices for every occasion or even just to reward yourself. If you’re looking to create your own piece, they can do that as well. Wonderful”gem” here in Cleveland.

Kaylie was super kind, more than helpful, and patient!

Callie was very helpful. Will ask for her next time. Thanks, Laura 2

Such a wonderful and helpful staff. Top notch quality product. All around great experience.

Incredible service and atmosphere. Great local company!

Best place to work with when it comes to jewelry!! They made sure that I had a replacement for a ring that is not carried by then anymore. There was no pressure to make a decision and made I was happy. Thank you so much!!

They did a great job with my jewelry repair and our special orders. Highly recommend.

Excellent service each time I have been. Brodrick goes above and beyond to ensure customer happiness. Top quality jewelry and they make old jewelry look like new.

Incredible people, locally owned, multi generational. All you would want in a jeweler.

I couldn’t be happier! I’ve had my eye on this product for many years and was finally able to be in a position to get it. To own a piece of history is so surreal and me being an avid history buff with anything related to Pearl Harbor, I could t be happier! I can’t stop staring at it! The craftsmanship, the care, the beauty of it all! And the detailed communication through the ordering process…I couldn’t be happier! Thank you! :)

After I had ordered the wrong size ring, the company worked swiftly to help me with my return and purchase for the correct size. I am very happy with the ring and their customer service.