Exchanges/Returns

BW James Jewelers will fully exchange your purchase price (equal or greater value) within 90 days providing the merchandise has not been in worn condition, altered or special ordered in a finger size other than sizes 5-9. (Online orders only) BW James will refund your purchase price within 30 days providing merchandise has not been in worn condition and altered. (Online orders only) BW James will not refund any products that are custom made, special ordered, altered, and custom engraved items.  
(Call for other return policy questions about our online or in-store return policy)