Exchanges And Returns Made Simple.
If you are not 100% satisfied with your purchase from BW James you can return your in stock item(s) for a full refund within 10 days of purchase. We will even provide you with a free return label. BW James Jewelers will fully exchange your purchase price (equal or greater value) within 30 days providing the merchandise has not been in worn condition, altered or special ordered in a finger size other than sizes 4-9. BW James will refund your purchase price within 10 days providing merchandise has not been in worn condition and altered. BW James will not refund any products with head changes, missing the original sales receipt, custom made, altered, and custom engraved items. BW James will not refund any purchase ordered outside of stock size and gold color. All special orders are nonrefundable. Semi mount rings that we have set with a loose diamond are also nonrefundable.(Call for other return policy questions)